Company: G3 Genuine Guide Gear Inc. (www.genuineguidegear.com) manufactures backcountry ski equipment and related products. Founded in 1996, G3 is now available in more than 20 countries and is widely known within the industry as an award winning innovative design company. G3 continues to experience strong growth and needs a talented CS Manager to help achieve our customer service performance targets.
G3’s Purpose is to amplify our customers’ exhilarating outdoor experiences. Innovation and integrity reflect our deepest intention. We reinforce these values with each other and our partners as they permeate everything we do. We treasure and thrive in a non-ego driven and work-life balanced environment and embody ‘Above the Line’ behaviour. If our values resonate with you, please consider this position.
Based in Burnaby, the Customer Service Manager is responsible and accountable for managing and improving our customer’s experience. This includes managing the customer service team, all sales orders, our B2B and B2C sales platforms, and external inquiries; as well as setting and maintaining exceptional customer service levels. Order Management is the highest priority as well as providing support to the Sales Director. They are also responsible for maintaining and improving any customer service tools and facilitating any cross-departmental initiatives.
The Customer Service Manager brings with them strong organizational skills, a good understanding of business processes and the initiative to anticipate problems before they occur. The candidate must work well with a team of people who are committed to continuing the company’s high growth rate.
Your qualifications include:
More importantly, you have the following personal characteristics:
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