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18 Sep 2017

Full-Time Customer Service Manager

G3 Genuine Guide Gear Burnaby, British Columbia, Canada

Job Description

Company: G3 Genuine Guide Gear Inc. (www.genuineguidegear.com) manufactures backcountry ski equipment and related products. Founded in 1996, G3 is now available in more than 20 countries and is widely known within the industry as an award winning innovative design company. G3 continues to experience strong growth and needs a talented CS Manager to help achieve our customer service performance targets.

G3’s Purpose is to amplify our customers’ exhilarating outdoor experiences. Innovation and integrity reflect our deepest intention. We reinforce these values with each other and our partners as they permeate everything we do. We treasure and thrive in a non-ego driven and work-life balanced environment and embody ‘Above the Line’ behaviour. If our values resonate with you, please consider this position.

Based in Burnaby, the Customer Service Manager is responsible and accountable for managing and improving our customer’s experience. This includes managing the customer service team, all sales orders, our B2B and B2C sales platforms, and external inquiries; as well as setting and maintaining exceptional customer service levels. Order Management is the highest priority as well as providing support to the Sales Director. They are also responsible for maintaining and improving any customer service tools and facilitating any cross-departmental initiatives.

The Customer Service Manager brings with them strong organizational skills, a good understanding of business processes and the initiative to anticipate problems before they occur. The candidate must work well with a team of people who are committed to continuing the company’s high growth rate.

Your qualifications include:

  • Five years of customer service in the outdoor equipment industry or related field
  • Two years in a customer service management position
  • Strong MS Office experience including Excel, Outlook, Word
  • Excellent communication skills and the ability to maintain a professional and positive attitude across all levels of activity and communication both within the company and with customers.
  • Some knowledge in shipping and logistics
  • Experience in e-commerce
  • The ability to make informed decisions and take action in a timely manner
  • Excellent organization skills including multiple channels of information from email, spreadsheet, and website.
  • Comfort within a high-volume, fast-paced environment
  • ERP management experience accompanied with knowledge and ability in working within data-bases and customer management computer systems
  • Experience and ability to identify, propose and implement process improvements

More importantly, you have the following personal characteristics:

  • A passion to succeed and tenacity to work through any challenges
  • Dedication to turn customer service in to customer excellence
  • Motivation to exceed expectations and accommodate our customers first
  • A passion for the outdoors

 

How to Apply

To apply, please forward a cover letter and resume to hr@effectivehr.ca.  Applications must quote CSM-RF in subject line. We thank everyone for applying; however we will contact only those considered for an interview.

Job Categories: Wintersports. Job Types: Full-Time.

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