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6 Feb 2017

Full-Time Admissions Coordinator (Full-time, 4 month contract)

Outward Bound Canada Toronto, Ontario, Canada

Job Description

Position:                               Admissions Coordinator (Full-time, 4 month contract)

Immediate Supervisor:                       National Admissions Manager

Location:                     National Office, 170 Bloor St West, Toronto, ON

Start date:                               March 2017


Since 1969, Outward Bound Canada has made it our mission to cultivate resilience, leadership, connections and compassion, through inspiring and challenging journeys of self-discovery in the natural world. A not-for-profit, charitable, educational organization, Outward Bound Canada has challenged over 150,000 Canadians to step out of their comfort zone with our unique outdoor adventures. We pride ourselves on offering transformational journeys that encourage participants to push beyond their limits and discover their true potential.



The National Admissions Coordinator will be part of a dynamic Admissions Team, responsible for recruiting and preparing students to participate in Outward Bound Canada’s outdoor wilderness programs. Primary responsibilities include recruiting students for our Indigenous Programs; interviewing, tracking and screening applicants; fielding inquiries and questions from parents, students and community partners; data entry and creating relevant reports for our National Office and Program Teams.



  • Outreach and recruitment of Indigenous students.
  • Educate and make solid connections with regional and community service organizations.
  • Provide a high level of professionalism and customer service to a diverse range of participants and their families/teachers/agencies/communities/donors.
  • Support the National Indigenous Program Manager in program development.
  • Create application and welcome packages for our new Indigenous Programs in alignment with our current Admissions materials.
  • Conduct the initial “on boarding process” for participants including recruitment, initial intake of applications, intake interviews, course advising/selection, participant selection/approval on course and initial communications with guardian and/or organizational liaison.
  • Maintain meticulous notes on interviews with students &/or their guardians both in regard to onboarding and evaluation processes.
  • Complete medical screening and track other documentation/waivers for participants.
  • Work with the Admissions Team to ensure that participant information is entered into the central database and all appropriate waivers and documents have been received and approved.
  • Direct mail-outs to participants.
  • Track and respond to telephone and email inquiries.
  • Coordinate travel arrangements, booking flights, buses & accommodation where needed.
  • Coordinate medical & travel insurance where needed.
  • Assist in with any gear questions or needs; arrange purchase &/or loan from OBC
  • Other duties as assigned.



  • Previous experience working in a busy office environment.
  • A positive attitude and a desire to work as part of an engaged and passionate team.
  • Exceptional spelling and grammar skills.
  • Fantastic time management skills.
  • The ability to work to hard deadlines and to have grace under pressure.
  • Comfortable communicating with students and parents by both phone and email.
  • A commitment to the mission and philosophy of Outward Bound.
  • Knowledge of the outdoor and experiential/adventure industry along with a commitment to the mission and philosophy of Outward Bound.
  • Experience working with Indigenous populations.
  • Detail oriented: excellent planning, organizational, communication, and system building skills.
  • Solution-focused; able to take responsibility and work unsupervised.
  • Technologically savvy with a high level of computer (Mac and PC) competency; strong experience with MS Office programs (particularly Word, PowerPoint and Excel), Google Mail and apps, CRM (Salesforce an asset), and cloud computing.
  • Must be fluent in English: fluency in Indigenous language is an asset.
  • Position will require a flexible schedule and may require working some evenings and weekends.

How to Apply

READY TO APPLY? Please send cover letter and CV to   Application deadline: February 20, 2017.   Outward Bound Canada is an equal opportunity employer. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted. No phone calls please.

Job Categories: Administration. Job Types: Full-Time. Job Tags: admissions, coordination, customer service, data entry, onboarding, outreach, program, recruitment, reporting, and wilderness.

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