Arc’teryx is an energetic and exceptionally innovative company, with over 400 employees. Our ongoing success stems from an uncompromising passion to continuously challenge, and radically improve, the status quo. At the foundation of our organization is a dynamic team of exceptionally talented, fun, and active people.

Our modern head office is located on Vancouver's picturesque North Shore, near the Second Narrows Bridge. We promote a causal and fun work environment that supports and encourages work-life balance. We also have plenty of parking, a bike room, indoor staff bouldering gym, frequent summer BBQs and other events, as well as a great employee discount.

We are seeking an outdoor sports enthusiast who has great communication skills and a desire to provide an excellent customer experience to join our growing Customer Service department. As a Customer Service Representative, you will be responsible for constantly and consistently exceeding the needs of our customers through product knowledge, sales, and service.

Ideally you will have:
• Extensive knowledge of Arc’teryx product and other outdoor related products
• Previous customer service or sales experience, preferably in outdoor retail or similar
• Participation or an interest in activities we make products for
• Highly effective verbal and written communication skills, including great interpersonal skills
• Proactive and comfortable communicating with customers via phone, fax, email
• High level of organizational and problem solving skills, attention to detail
• Accurate data and order entry skills
• Proficiency in Microsoft Office
• Ability to work well independently and in a team

Your responsibilities will include (but are not limited to):
• Be the key point of contact for consumers regarding product and technical questions
• Respond professionally and promptly to all customer enquiries/requests
• Proactively manage the order fulfillment process for our customers
• Acquire broad knowledge of ordering and service procedures across all customers
• Manage work flow with consideration of delivery deadlines
• Identify opportunities for improving sales and services
• Enter and maintain Direct Customer orders
• Resolve customer requests, questions and complaints while analyzing situations to determine best use of resources
If this sounds like you, then please apply by forwarding your resume and cover letter in PDF or Word format to hr@arcteryx.com. It is important to quote “1007-CS-trek” in the subject line of your email.